why am I getting such a pooor signal and pixelation evry day. Especially this morning?
Apologies for the trouble with that! We were briefly experiencing an issue where some customers may have seen pixelation on a number of channels, but it was resolved quickly. If you're still having any trouble at all with this, please let us know and we'll help get it sorted for you ASAP.
What area are you referring to Shaw Matt ?
It certainly is not fixed in my area - I do have a service call logged but the "SENIOR" Technician will not be able to visit until sometime in December.
I find it very odd that they need to come out and see me again, wasting their time checking my brand new connections that have been checked twice now, but maybe the "Senior" guy will be able to find what the lowly regular guys didn't or couldn't. Should I be logging a call for my neighbor who is having the same issues ? Maybe the line goes into my house THEN over to hers, hopefully this "Senior" guy will be able to tell?
Since my husband has been home from work we have been keeping a log, usually by 10 or 11am everything is peachy keen, but alas today it has not yet improved. Usually after my work day is done and I want to sit down and watch some tv they are all messed up again. I had a friendly call from a service rep this morning asking me if I have seen any improvement since they were working on the issue in our area. Sad to say I had to tell him no as I was looking at channel 244 all messed up.
Since this has been going on for quite a few months now I really hope I am going to get a nice discount for all the unwatchable channels I have been paying for, when everything is said and done of course, the service support last rep I spoke to would not comment on that.
I'm very frustrated to say the least, Telus is installing their fibre optics maybe it is time to look into what they can offer.
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