AnsweredAssumed Answered

black screen, no sound but shows guide

Question asked by amberl on Nov 24, 2015
Latest reply on Nov 24, 2015 by shaw-don

After a recent power outage I now can not watch TV on my downstairs TV. The one upstairs is fine. Downstairs we just have a black screen with no sound but the guide displays fine. We have tried resetting the box several times but it hasn't helped. We've had this problem before and one of the mods were able to reset the channels on Shaw's end. Is anyone around who can do that?