I recently switched to Shaw internet. Now my cable and internet is glitchy and not as clear. The cords go in to a box on the side of my house. Could they have used a splitter between my cable and internet?
I'm sorry to hear that your having connection issues since install. First thing that we want to check is that the coax cable at every split, so where it connects on the home, as well as the back of the cable box. Also please check the coaxial on the back of the modem. There may be a splitter between the modem and the cable box as well.
When you say that the internet is glitching? is it slow, or connection dropping.
Hopefully it's just a loose coax and once tightening it will resolve the issues, please let us know how it goes. Have a great night!
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