AnsweredAssumed Answered

Issue with Surface Pro 4 and Shaw Go Wifi

Question asked by freeborn on Dec 14, 2015
Latest reply on Dec 14, 2015 by shaw-lance

We currently have several surface pro 4's Which will not connect correctly to Shaw Go Wifi.  This issues seems to be isolated to the pro 4 since we have other laptops (Dell and Toshiba and MS surface pro 3) which connect without issue.


When we connect to shaw open, it will then attempt to launch the wifisignon page, but it will eventually time out.  I does seem to join the network and obtain an IP fine.  I can even nslookup and it returns results but when in the browser (either edge or IE) it will just time out.


A couple times I was able to get the signon page if I "forgot" the wifi network connection but it would not proceed past the logon page. (eventually time out on submit).


Again this is only happening with Surface Pro 4 (multiple units).