AnsweredAssumed Answered

Still receiving email from deleted shaw email

Question asked by eggtart_prince on Dec 27, 2015
Latest reply on Feb 17, 2016 by shaw-don

Recently, one of my shaw email got hacked and so I deleted it through "My Account" on the shaw website. However, Outlook still has the email account settings and everything. When I open outlook, I am still getting email sent to the deleted email account.

 

I tested to see by sending an email from another email and I received it. However, If I try to send email using the deleted email account as recipient, it bounces back with a failed delivery notice.

 

How do I complete remove this email from existence?

Outcomes