AnsweredAssumed Answered

huge ping increase

Question asked by 06hd on Jan 3, 2016
Latest reply on Jan 4, 2016 by shaw-harvey

Hi, about a week ago I got a sudden large ping increase to game servers.  Before I would always ping 60-80ms.  Now I am always 150-250ms.  My ping to other servers is also much higher.  I used to ping 25ms to google.com and now it is consistently 120ms+.  It happens to all servers all the time.  It is having a very negative effect on gaming, netflix, youtube, on all devices (including wifi), and all internet activities.

 

My computer is connected directly to the modem (ethernet, not wireless).  I have reset both, and I have not made any settings changes.  On the game servers I am the only one affected so it is not the game server.  Shaw speedtest to Calgary (I live in Cochrane) shows good ping (about 12ms) and good download speed (20-40Mbps).  However, when I do a trace route I don't go through the Calgary DNS at all.  For some reason I'm routed to Toronto first, with very unstable connections.

 

Here is a tracert to a Chicago game server:

 

Tracing route to c-74-91-115-167.premium-chicago.nfoservers.com [74.91.115.167]

over a maximum of 30 hops:

 

 

  1    <1 ms    <1 ms    <1 ms     192.168.100.1

  2     *            *            *              Request timed out.

  3   145 ms    27 ms   174 ms   rc3no-tge0-0-0-13-1.cg.shawcable.net [64.59.131.238]

  4    12 ms    38 ms    438 ms   rd1so-ge1-0-0.cg.shawcable.net [66.163.71.118]

  5   232 ms    58 ms   119 ms   rc4ec-tge0-0-0-0.il.shawcable.net [66.163.65.18]

  6     *            83 ms   121 ms   equinix-ix.ord1.us.voxel.net [206.223.119.107]

  7   121 ms   101 ms   64 ms   internap.ord1.us.voxel.net [208.122.29.22]

  8    70 ms     *             *           border10.po1-bbnet1.chg.pnap.net [64.94.32.22]

  9   229 ms    92 ms    53 ms   inap-b10.e5.router.chicago.nfoservers.com [64.74.97.254]

10    68 ms   168 ms    82 ms  c-74-91-115-167.premium-chicago.nfoservers.com [74.91.115.167

 

 

Trace complete.

 

As you can see I am routed to 3 Shaw servers first, and they all appear to be in Toronto.  There is also very large ping times and variations to all 3 of these servers.  This is consistently the case.  I don't have a copy of a tracert from before, but I am sure it did not pass through Toronto.  For some reason I am suddenly being given very circuitous and unstable routes. 

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