AnsweredAssumed Answered

huge ping increase

Question asked by 06hd on Jan 3, 2016
Latest reply on Jan 4, 2016 by shaw-harvey

Hi, about a week ago I got a sudden large ping increase to game servers.  Before I would always ping 60-80ms.  Now I am always 150-250ms.  My ping to other servers is also much higher.  I used to ping 25ms to and now it is consistently 120ms+.  It happens to all servers all the time.  It is having a very negative effect on gaming, netflix, youtube, on all devices (including wifi), and all internet activities.


My computer is connected directly to the modem (ethernet, not wireless).  I have reset both, and I have not made any settings changes.  On the game servers I am the only one affected so it is not the game server.  Shaw speedtest to Calgary (I live in Cochrane) shows good ping (about 12ms) and good download speed (20-40Mbps).  However, when I do a trace route I don't go through the Calgary DNS at all.  For some reason I'm routed to Toronto first, with very unstable connections.


Here is a tracert to a Chicago game server:


Tracing route to []

over a maximum of 30 hops:



  1    <1 ms    <1 ms    <1 ms

  2     *            *            *              Request timed out.

  3   145 ms    27 ms   174 ms []

  4    12 ms    38 ms    438 ms []

  5   232 ms    58 ms   119 ms []

  6     *            83 ms   121 ms []

  7   121 ms   101 ms   64 ms []

  8    70 ms     *             *  []

  9   229 ms    92 ms    53 ms []

10    68 ms   168 ms    82 ms [



Trace complete.


As you can see I am routed to 3 Shaw servers first, and they all appear to be in Toronto.  There is also very large ping times and variations to all 3 of these servers.  This is consistently the case.  I don't have a copy of a tracert from before, but I am sure it did not pass through Toronto.  For some reason I am suddenly being given very circuitous and unstable routes.