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Since replacing my Motorola SB5101 modem with Cisco DPC3825 much slower internet

Question asked by mlpullan on Jan 19, 2016
Latest reply on Jan 19, 2016 by shaw-lance

Hi

 

Last weekend, at the suggestion of Shaw support, I replaced my older Motorola modem with a much newer Cisco (both a modem and router).  Prior to making the change my internet download speed was typically between 10 Mbps and 11 Mbps.  Since making the change, I have yet to top 8 Mbps, so by following Shaw's advice, driving to your store and performing the replacement, I've lost about 20% of my performance (as measured by speedtest.net).  Upload speeds are more or less the same.

Is this normal, or is it possible there is a configuration issue/error at your end?

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