Someone is using my email address to send spam to people I know. I have changed my password twice. Is there nothing Shaw can do?
Thanks for the details on that.
For sure, we actually offer our own security suite option from McAfee, which you can download at no charge. The details on that are here: McAfee Internet Security overview
If you don't have an antivirus/malware solution at the moment, this will be a good option to install and ensure your machine is both free of malware as well as fully protected.
If you're using Outlook, you'll want to ensure that it's configured securely. If you're set up to send email on Port 25 without any authentication, that could potentially post a problem. Assuming you're using Outlook 2010, I'd recommend you take a look at this document here for information on how you'll want to have Outlook configured:How to set up email in Outlook 2010
POP is likely what you've got set up now, although IMAP is a good option as well that lets you more closely sync your Outlook inbox with Webmail (although it's not necessary). The more important factor is the SMTP server (sending server), which should ideally be configured with Port 587, with SSL enabled as mentioned in that document.
Definitely a frustrating situation! If you've changed your password and you're certain that your computer is free from any malware (which could potentially send from accounts you have set up in email clients on your computer - run a full virus scan to be sure), then it's possible that someone/some application/malware somewhere is spoofing your email address when sending out.
Are you seeing undeliverable emails in your Inbox? Have you got the email address in question or any other email address configured within an email client on your computer (such as Outlook/Windows Mail/Apple Mail), or do you use Webmail exclusively?
Yes, I am seeing lots of undeliverable emails in my inbox. Some are getting through, though. Could you recommend a malware scan program? I use outlook on my computer, not webmail.
Also, I use ESET Smart Security as my virus checker.
Ah okay you're using ESET, that's good (just saw your post after I posted mine). You'll want to run a full scan with ESET.
Okay. I've run the scan, with some threats which I have cleaned. I checked the outlook settings and did not need to change anything. I will let you know if I am still having problems.
Thanks for your help!
Sounds good merv.fleming! Please let us know. If you've updated your password, and have ensured that there is no malware on your computer, or any computer set up with that email address, it shouldn't be sending further emails. If the issue continues, please let us know and we can take a closer look.
I happened again. A large number of emails were returned to my inbox this morning. They were sent around 6:50 am on Jan 14.
Thank you for updating us. We can review the email once again. Did you need to have it updated to something more secure?
Tony | Community Mod.
I need you to help me stop someone from sending spam from my shaw email account.
merv.fleming we definitely need to look into this. Can you please currently update your to a stronger password?
Update my what?
Sorry, we meant to update your password to something more secure with caps, numbers and special letters.
Okay. I have changed my password (again), set things up that I need to enter my password every time I send emails, and checked for malware (using ESET). Anything else I should do?
Hey there merv.fleming,
Thanks for getting back to us. Generally, if you have changed your password to something more secure, and have ensured that there is no malware on your computer, this issue shouldn't happen any longer. If after this time you are still getting notifications that your email address is sending out mass amounts of spam email messages, I would recommend reaching out to a PC technician to do a thorough check of your PC to ensure that your computer not compromised.
It looks like spam was sent again from my shaw email account this morning at 11:00 am. Is there anything that you can do?
How did you find out about this? Did you find an email in your sent folder or did something else happen to make you think that?
As usual, a large number if undeliverable emails showed up in my inbox. There is not a similar email in my sent folder. I am certain that I was not in outlook at the time the email was sent. Would you like to see one of the undeliverable emails?
If you are still having this issue despite changing your password, then I would suspect you have malware or a virus on your computer. Even if you forward examples of the emails to us at firstname.lastname@example.org our advice will still be to change the password on the account and to run a scan to ensure that any malware or viruses are removed from the computer. You may need to bring it in to a computer technician if you continue to experience issues with this. Thanks!
I have changed my password three times and have scanned my computer several times. The emails are being sent when I am not logged on to Outlook. I need to enter a very secure password every time I log on to Outlook. I feel that the spam is originating elsewhere, using my Shaw email address. If I do not get better service from Shaw I will need to change my ISP.
If I can weigh in here. Sometimes an e-mail generated with your address didn't necessarily come from you, what happens is the person receiving your spam has your e-mail address in their address book, your name is picked so it looks legit and a spam is created to them. But not actually you. It's happened. It may be them and not you, especially if the spam is to the same person.
I sent an example of the returned email to email@example.com (see above). I don't think what you are describing is happening because a number of the returned emails are from individuals in my contact address list with emails that have expired. Incidentally, I have erased all the individuals on my address book, but the emails are still according. It looks to me like someone has obtained my address book several weeks ago, and is sending out spam using my shaw email address. This is why I am disappointed that Shaw cannot stop this.
This is still happening. Emails were sent from my shaw email address on Sat Feb 6 at 12:59 am. I can provide an example of a returned email. I know for a FACT that I was not connected to the internet at that time. How can my computer be used to sent spam if it was not connected to the internet? Why can't Shaw stop this from happening?
It could be that these bouncebacks are delayed and are not occuring since the change over to the new password/information. However, if you are continuing to have difficulties with this and the PC is up to date with software for anti-virus and malware. You may want to seek a PC technician as something is continuing to access the private information. Despite not using the PC was used at that time, the sensitive information has already been accessed and emails can be sent out anytime after.
Someone is sending emails using my shaw email address and is not going through my computer. How would getting a technician to service the computer solve this problem? My computer has nothing to do with it! Someone is accessing the Shaw server to send out spam emails, using my email address. They are not using my computer! When these emails are undeliverable they are bounced back to me (again, to my email. address). Why is this so hard for you to understand? Do you want an example of the email sent on Feb 6 when my computer was not connected to the internet? I fail to see why an analysis of this email will not give you some clues.
Hi there merv.fleming,
This is definitely a strange situation. As we've outlined above, without the password to your account, users will not be able to send using it. It's possible that your email password is being continually compromised via a malicious program on your computer, then the emails are not neccessarily being sent from your computer, but via another device under the control of the program/party that has gotten hold of your password.
This is why having your computer thoroughly checked by a PC technician would be beneficial, because there's definitely something going on that is harvesting your email's password and using it to send out spam emails.
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