what can I do about this?
So you've got two PS4s in your home, one of which shows a moderate NAT and one of which shows that it's open?
Would you be able to let us know which one of our modem's you've got by taking a look at the brand and model number?
Thanks for the info on that. Are they both wired/wireless, or one of each?
If they're both connected to your Hitron, it would be odd to find that different NAT restriction types are detected. Have you tried removing the power to your modem, turning off your PS4s, reconnecting the power to the modem and then checking again? I'm assuming you're checking using the PS4's Internet Connection Status section in Settings.
Would you be able to confirm that UPnP is enabled in the admin console of the router and if IP Passthrough is in use for one of your PS4s? If you're not sure about any of that, let me know and I'll walk you through!
yes its all good. I have tried the pin hole unplugging
Both are wired no IP Passthrough
Thanks for checking. It does seem a bit odd actually that one shows as open, as you might only expect to see that if a PS4 had an external IP and wasn't behind a NAT (IP Passthrough on the Hitron).
Maybe the better question here is if you're actually having any trouble connecting to games or if you're experiencing abnormally high latency on the PS4 that shows Moderate. If you are, then there are a couple of options.
You can manually open ports for that PS4's IP address for both TCP and UDP. From my google-fu, I've found that the ports you would want to forward would be:
3478 to 3480
6000 to 7000
10070 to 10080
The other option would be to use the IP Passthrough feature to give that PS4 an external IP and bypass the internal router. You'd need to ensure that the modem has a second IP to give out, which we can check for you here.
I recommend using IP Passthrough to put one PS4 right on the public internet.
Now that means that the PS4 won't participate on the local LAN, and it won't work playing media off a local server, but it should improve your results.
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