AnsweredAssumed Answered

DCX 3200 continually resetting.

Question asked by igmiller1 on Jan 19, 2016
Latest reply on Jan 19, 2016 by shaw-shaun

Getting more and more annoyed with the message "your HD box is being restored, etc" Last night

I saw this message at least 20 times in a 2 hour period. Unacceptable Shaw ! This morning, turned the TV on

and within 10 minutes its back.

I did a power recycle. No Change.

I checked all cable connections to ensure nothing loose. No Change.

I unplugged the DCT from the power bar and plugged it directly into a wall outlet. No change.

My DCT is new..replaced by Shaw 6 months ago to deal with another problem.

Is there anything else I can do before cancelling and moving to Telus? I personally think

these Arris terminals are garbage and Shaw needs to replace them with something their

customers can rely on.