My download speeds have been fluctuating wildly for a few weeks now. DL .78Mb. Should be 15.
Is this with wired or wireless connection? If wireless, try changing the wireless channel on the modem. How to Change the Wireless Channel on Your Shaw Wireless Modem
If you are using a 3rd party router, you will need to change the wireless channel of the router instead. See of that helps.
No. I am using gigabit Ethernet through my Linksys router. I still have an old modem without wireless. I tried connecting directly to the modem last week, but there was no improvement. The speed is back up to a normal 12Mb now. It seems to happen around 6:00 PM.
Hi there jimbob82,
Thanks for getting back to us! Slow internet speeds can be caused by quite a few different things. If you're wired in directly to the modem/router unit, that removes quite a few possibilities right there. Can you please try running through the steps in How to troubleshoot slow Internet speeds and let us know if that helps?
If that doesn't seem to help, please let us know if this is something that seems to occur in the evenings, weekends etc, or if it happens all of the time. Also, what speed test are you using to check this?
I reset everything last week with no improvement. It isn't my computer. When my internet is slow, my wife's is as well. I'm using network speed test from the Windows store. Pings are typically in the high 30's. I just tried Shaw speed test and it pinged 505ms. I tried it again an it went down to 9ms. It seems to happen in the early evening.
Hi jimbob82 ,
I was able to find your account using the email address you registered with, and it looks like there are no major issues in the area that would be causing such a dramatic drop in speeds. You mentioned you tested a direct connection to the router - can you try this again but this time can you please bypass the router and connect directly to the modem? This will help us rule out any potential issues with the router. Thanks!
I did state earlier that I tried connecting directly to the modem. It didn't help. These slowdowns typically only last a hour or two.
I just remembered. The last time I connected directly to the modem is when the internet was out entirely. I will try it again at the next slowdown.
I'm in downtown Victoria and my connection has sucked for the past 2-3 days. its really slow and keeps dropping connections. I'm tethered to my Telus phone right now and if I have to keep doing this I'm giving Shaw the boot!
I checked the account associated with your email address and have a few suggestions that should improve your service. The first is that it looks like the modem may just need to be power cycled. You can do that by unplugging it for 30 seconds. If your issues are primarily happening when you use WiFi, you might also want to try changing your wireless channel. You can find the steps to do that here: How to Change the Wireless Channel on Your Shaw Wireless Modem We recommend trying out a few to see which one works best. If your service doesn't improve after trying those two things, please let us know and we can take a closer look. Thanks!
Thanks, I'll see if I can get an Ethernet cable today and try it. Quite some time ago a Shaw tech suggested a free utility that monitored all of the nearby wifi channels, so that you could select one that was less used. I cannot find the original post or the name. Would you happen to know what it is?
I think it was probably the WiFi Analyzer app. I believe it's only available for Android devices but there may be similar apps available for Apple devices as well.
My frustration with Shaw is mounting. I have logged into many routers to modify settings so I know it is not me. I attempted to log into the Cisco modem/router to change channels and the username and password provided by Shaw does not work! I really wonder why I pay $200 a month for this.
The default username/password that is printed on the modem should work. If you had changed this in the past and do not remember those credentials, or if you have not changed the default credentials at all, try a factory reset to the modem by holding down the pinhole reset button, found at the back of the modem, for at least 30 seconds before letting go. When it's back online, please try adjusting the wireless channel on the modem as suggested by Tamara to see if that helps. As wireless connectivity/performance can be affected by a number of factors, have a look at this article for more information on wireless connectivity troubleshooting: WiFi Interference . If not tested yet, try a direct wired connection (from computer wired directly to the modem via Ethernet) and compare the results while on a wired connection to a wireless connection.
I tried connecting directly to the modem. The speed improved for about 30 seconds, then dropped back down again. It isn't my router.
What speeds are you getting when you run a direct wired speedtest?
I think it was my modem. I've gotten a new modem and so far - so good. My burst speed is phenomenal. My average speed is around 10.
When the old modem was acting up, it would work OK for about one minute after a reset. Then the speed would fall off to less than 1.
That is excellent news! If you do notice it start to drop again, let us know. Fingers crossed it's all good from here on. Thanks!
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