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Hitron CGNM-2250 Firmware Downgraded itself

Question asked by jedward on Feb 9, 2016
Latest reply on Feb 9, 2016 by shaw-matt

It is genuinely a procedure of SHAW to upgrade the modems firmware for at least 4 days then downgrade it  back to what it once was?

 

Im asking because I noticed earlier today The Hitron I have had been upgraded to software version 4.5.10.9. & it had been like this for at least 4 days. According to the WAN up time.

I had unplugged it earlier today so I could clean. I plug it back in & I get connected (wireless) for about 5 min then disconnected for about 30 seconds, Reconnected then once again Disconnected.

I see the modem rebooted itself..... yet again. (Happens a lot as well)

I look on the "Overview" page & it had been downgraded Back to 4.5.8.20

With my wireless configs set back to default (The 5g setting only)

So ya.

which firmware am i suppose to be on?

 

Thanks

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