Gateway remote

Discussion created by montybond on Feb 28, 2016
Latest reply on Feb 29, 2016 by techjunkie

I set up and activated my gateway yesterday, and the shaw rep instructed me to program the remote to my tv.  Now the remote will turn on the the tv but will not turn the gateway on or off.  I have tried syncing them as per instructions but nothing.  I try pressing pvr then power, and the tv turns on or off. Also pressing the power button on the gateway does not turn it on or off immediately, you have to hold it for a moment to make it work but sometimes it will turn on then off while p;ressing the power button.  Is this normal? and how do I make the tv and gateway turn on or off at the same time using the remote?  thanks in advance