Up until recently the Usenet server at "shawnews.ed.shawcable.net" was able to resolve. Now it appears to have dropped off the Internet. Why did Shaw shut down a service that it's clients were using?
Thank you for reaching out to us on this. We do apologize as we have discontinued access to Usenet due to low customer usage as of March 1st, 2016. You can see more information here: Removal of Shaw Usenet Access
There are definitely alternative options of 3rd party Usenet/Newsgroups available as we no longer offer this service.
Tony | Community Mod.
I'm not buying that excuse. It's a mistake. Shaw should be offering a premium UseNet feed to it's customers. Instead, they have fallen in the Telus shadow.
As a daily UseNet user, I am very disappointed that this has happened. No warning, no notice, we'll just change your service package you signed on for or left Telus for and, BTWY, your cost will not be effected! How convenient...This was one of the reasons I left Telus!!!
Of course I will pay for a premium UseNet access, but now I can do that with Telus as well. Thanks for the extra option Shaw!
Sad and Disappointed...
As mentioned by Tony Usenet was discontinued due to low customer usage. We understand that there were customers which did use it and apologizes for the inconvenience that that has caused you.
We will send you a direct message, please check your inbox, where we'd be happy to answer the questions or concerns that you have with this.
What a bunch of lame crap for an explanation -- Shaw, you should be ashamed of yourselves! Your only saving grace is that Telus is worse.
It used to be that Shaw was better than Telus - these days though, the equation has become Telus is a bit worse than Shaw. Something changed in the nature of the company over the last few years and this is just the latest sad sign of it.
Like everyone else on this thread, I only found out shaw had discontinued Usenet when I phoned customer support because I couldn't connect - no notification at all, just... cancelled. It was also obvious that shaw had done nothing to prepare their support folks as they were just clueless about it (their customer support is also a pale shadow of what it once was - the call was on a par with any other large organisation, an ordeal...).
"Sorry - too bad - feel free to go elsewhere" was the essence of the message i got from the manager i eventually got through to. It used to be the case that every single person at Shaw cared about their company and their customers, I've had problems in the past but the way each one got resolved more than offset the problem. Not this time... now we are firmly into telus-clone territory. Too bad - go elsewhere.... Sad.
So yes I probably will. I started by downgrading my internet to the 15 package. It won't fully cover the cost of going to giganews or somewhere else, but it helps. I've also dropped the idea of going with shaw for phone, not going to happen now. Same for tv. Speed wise, i am not noticing a difference with the cheaper package, speed and responsiveness seems to have been slowly declining for a while so i think I'm at a price point that actually matches the real performance i get now.
It may also be worth pointing out that the people who use Usenet are the people who are very comfortable with technology and usually have been online since before most people had even heard the word "Internet" - we are the people our circle of friends turns to for help and advice... How many times in an average year do you think we get asked to recommend telus or shaw... Most years the answer is in double digits. I used to say "Shaw, without any doubt" - not any more, now it will be "they're both scummy - may as well choose telus as they have the better freebie".
- Another unhappy customer
I have a been a shaw internet customer since 1992. I too was blindsided by this discontinuation of service. I had shaw tv service back then too but when they dumped the FM radio a while back, I dumped them.
I called the shaw "support" line and spent over an hour and a half battling with two separate agents regarding this reduction of service. The shaw newsgroups had short retention but I found that as long as you were keeping up with them they were satisfactory for my needs. I was told that I could get them elsewhere. I replied that I knew about other sources but they cost about $10 to $15 per month in US funds ... and yet the shaw agent declined to reduce my bill by that amount. She then went on to say that the newsgroups were provided for free so I wasn't really losing anything. This is how the conversation went for the better part of 40 minutes. I was placed on hold several times and in the end I told her to put me through to to the billing department so I could cut off my account.
The chat with billing never happened. I was put through to the retention department. The agent spat out the same lines ... it was free ... you are not losing anything that you are paying for. I asked if they were planning the same thing for their email servers but she said she was unaware of any changes coming for email and laughed thinking I was joking. It really isn't that much of a reach. She then offered to keep my plan as is and guaranteed that there would be no increases ... indefinitely. So they reduce my service but agree to keep my price the same. Great deal for them. I wonder how long "indefinitely" is in their eyes ?
Shaw phone service accidentally dumped my entire voicemail system and my email account during a move recently. I was unable to access it for close to a week. I received a new phone number and was using it and was then told by friends that my old number was still in service. None of the messages left at my old number were ever heard by me. I was denied access and in the end they deleted all of the messages along with the old account even though I spoke to an agent and was assured that I would be able to access all of them. They lowered my phone plan payment for one year to make up for the loss.
The sad part of all of this is they know they have a captive audience. There really is nowhere else to go that is any better. The biggest joke is I received an email from "Shaw Cares" the day after I called in requesting I fill out an online survey that should only take me about 10 minutes to complete. I already wasted an hour and a half on the phone. I'm not about to help them. They have to already know what I think of their customer service. The minute my deal is over for my phone service I will be dumping shaw.
To anyone from Shaw that may be reading these posts, know that I will no longer be recommending any of your "services" to friends or family from this point forward. You need to make this right !! Agree to cover the cost for those that really use the newsgroups. You have saved money by shutting down a "rarely used service" and done nothing but tell us to live with it or go elsewhere. Funny how you always increase rates.
Yet another unhappy customer !!
ya I also was blindsided by this... It's really too bad, it's one of the small things that set Shaw's internet service apart from the competition imho. Now there really is no reason to stay with Shaw for me. The speed/price is no better than the other local provider.
I could not figure out why I was having issue connecting to Shaw's New Server since last week.
I now know the answer!
Shaw complains it is do to lack of use! Maybe improve the Shaw News Server
First Let me remind Shaw of a couple of facts, I have been with them since Shaw at Home and I came off a modum.
-In the beginning their retention and completion was terrible, It has been excellent in the past few years, 30 days +, I have been able to get articles over 120 days.
-Shaw has been throttling the news server, at 600 kb with a maximum of 5 connections.
- They have had issues dropping connections for Authentication issues when no Authentication is required. This definitely a Shaw issue.
So now Shaw is telling me(and You) to purchase a third party News Server.
They want me to pay more? What are they giving me back since you have cut a service I use.
Yup , I am pissed.
Tomorrow calling Shaw Loyalty department.
Match Conwave for phone and internet or I am gone. Conwave has unlimited download and is much cheaper. That will work with my new pay news server too. I won't get throttled either.
Cable TV I have options of Shaw or TELUS, I get more HD channels from TELUS without having to pay for it, and being nickel and dime to death.
Shaw I am serious please reconsider this decision before I leave, I will.
You get $179.00 a month from me now, Please reconsider, with your Shaw Popular TV, I will go done to $125.00 month and I haven't even checked out Telus yet.
Yet another unhappy customer too !!
Hi there *bullet*,
We're very sorry to see the inconvenience that closing down the Usenet servers has caused you, and that you're looking to change providers over this. I definitely understand the frustration of something that you've used for a long time shutting down, as I have personally experienced this numerous times. Unfortunately there's not much that we can do in regards to bringing up the Usenet services now, as they have been closed down.
We'd love to speak to you more in detail in regards to your account, as it doesn't seem like you're very happy with what you're currently subscribing too. Please check your Community Inbox shortly as we'll be sending you a message to grab your account information.
Thank you "Bullet" - I had never heard of Conwave before, I appreciate the lead :-)
Similarly, I've been with shaw since I switched off my 33.6k USR modem. I've never considered switching, main reason being they offered services as part of the package that the competition (telus) did not - Usenet being top of the list for me.
Let me spell it out for the Shaw folks reading - Usenet was the main reason why I have stayed with shaw in recent years. With it as part of the service I never considered changing - Now it is gone internet service is just a commodity - there is no reason not to look for a better deal now.
A minor service cancelled and a few thousand dollars saved - but the flip side is a cohort of long term customers who would never have considered changing provider now moves into the looking for the best deal camp... What makes the better contribution to shaw's bottom line ? Customers who stay with the company long term (10+ years) or those who will change every few years for the best deal ?
Thanks for your reply Brayden
Unfortunately your post is not what I wanted to hear.
First , I will answer your Private Message here. Do I sound or look stupid?
I will never post my personnel info in a fourm.
As for your email request for me to post my Shaw account number, or full address and telephone number, Here?
That's not happening.
One thing I do know about Shaw, they do not like to lose customers, The last time I was going to leave Shaw over a billing issue , It was a Shaw mistake. Shaw took awhile , but they made it right. That's where I learned about the Shaw Loyalty dept. I have been a client of Shaw since they took over Cable TV in Calgary south in the 1980's. I came off a dialup modum in 1995 or 98 (to long ago to remember Windows 95 or Windows 98) I used a news groups then, and up until last week , and always on a Free News Server, with some exceptions.
I too have seen every change in the Shaw news servers. Some really bad. Which drove me to a pay News Server then. Shaw has spoiled me in the last few years, with this free service, which is why I tolerated the throttling. I should have known something was up 10 days ago when you were throttling below 300 kb / second
When Telus dropped their new servers they were truthful. And they said why. I won't post that here, as many probably know why.
Then Shaw came to the plate and improved their News Servers? Yup I was suprised.
I figure Shaw's excuse is the same as Telus's.
If it is not, It is for cost savings so Shaw can save and profit from the news feeds expenses that are now gone. Or your server was so old that Shaw didn't want to pay for an upgrade, that would explain the throttling . We weren't it was the speed of the server. Either way, if not the same reason as Telus, it saves Shaw money,which does not get passed down to me, or improve my service.
I echo the sentiments by the other posters. Usenet is a service that has distinguished Shaw from the competition and it is for this reason I have recommended Shaw to others. It is also the reason I told the other guys with the optical fibre upgrades I wouldn't be switching to them unless they provided that service. I don't see it as a service that was provided for 'free' to Shaw customers but as an essential part of my service package. Reduction in service should mean reduction in pricing. I'm a triple play customer and have only seen my bill inch up over the last year without any service change requests from my side.
I've been seriously considering cutting the cord for a while since I already get the bulk of my programming using a TV antenna. I've been only keeping cable to keep my wife happy with the Food Network but most of their programming can be streamed online for free too. With one less reason to keep my service I'll be going from $140 in services to less than half that even if I stay with Shaw Internet only. I will be shopping around for a better deal now.
I used this service on a weekly basis, and now I have to pay for a Usenet account elsewhere. But of course Shaw isn't going to reduce our bills. The service is being claimed as "free" but we all know that's bunk. Shaw was paying a third party (UNS Holdings) for UseNet access to all Shaw Internet customers. By cutting this, Shaw is saving money but refusing to pass the savings onto the customers.
More fun wait till you get a paid news server, they offer 300gb of download at 100 mb/sec.
Shows that even Shaw is behind the times. I can't even take advantage of the download speed, and I am limited to 250gb /month.
So now Shaw makes me pay for my news groups and I can't even take advantage of it.
I actually don't think it was low customer usage but an increase in customer usage that made them drop usenet service. Shaw could have been paying Highwinds based on bytes rather than $/customer. Do we really think Shaw is adding that many new customers that cost of usenet service is an increasing issue? I think it more likely Shaw was paying based on bytes transfered and more customers started using this service so Shaw would have expenses increasing faster than they could sign up new customers. Outsourcing saved them money from maintaining their own newsgroup server farms but now that service expense has dried up due. I wonder if they'll find that since Highwinds had throttled throughput and most third-party providers do not, that they will see unwanted higher network loads.
Not only are the number of Usenet user small they also tend to consume a large amount of data/bandwidth. Shaw will not only save money from not having to pay Highwinds for the newsfeeds, if those Usenet users left, Shaw would have off-loaded those high usage users to their competitions, a win-win scenario from a business point of view.
For those who need limited Usenet access, Xsusenet provides free 2 mbps connection with limited retention (~30 days I think). All you need is a valid e-mail account and log-in every 2-3 months to their website to reactivate the subscription.
For those who require more, the popular Usenet providers usually have a US$10-15/month “sticker” price but if you dig around, many have a 12 month for ~US100 offer buried somewhere. Most will include VPN with the Usenet subscription which along with the greater bandwidth and retention it's well worth the cost for heavy users.
You maybe able to recoup the cost of subscribing to a 3rd party newsfeed by downgrading your Shaw internet plan if you're not already on “Internet 5 “. Since Shaw's newsfeeds were limited to 5 x 1 mbps connections, even down-grading to the slowest connection would equal what you had before with respect to Usenet throughput. However heavy Usenet users may run into data cap problems with the cheaper plans, but Shaw stated that it's a “soft” cap... Right..?
So what are people using? Tell me it's not torrent / peer networks. Never liked that option, but I find myself being "forced" to use it...Choking the bandwidth in both directions, or at least limited to it...
Still not buying it.
Removal of Shaw Usenet Access
Watch out for the Canadian Copyright Modernization Act!
For now I have to go to the limited and ugly online forum sites that have ruined the internet and list servers (where available) for the topics I want to follow. Changes the flow of how I receive/exchange information so it's an adjustment.
Retrieving data ...