mertonv

Low speeds on new modem

Discussion created by mertonv on Mar 6, 2016
Latest reply on Mar 16, 2016 by sango

Hi!

I just got last week a Hitron CGNM-2250... Running firmware 4.5.8.20

It was intended to get me better speeds than my previous Cisco device, but instead I get very spotty download speeds.

Im on the 30 mbps package, I was getting 15mbps on my mobile phone and now I'm getting 5 tops. I tested my device on the network at work and I get 15 with no problem

 

Oddly this affects the devices I have on the 2.4ghz band but not the 5ghz, that one is fine.. On that and wired I get close to 30

 

Can i ask for my device to replaced?

Preferably for other model... I read there is also a Cisco device available

 

Thanks

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