Ever since DST changed, my gateway has been four minutes out (slow). This is causing problems with recording. How can I fix this issue?
Morning skyguy, sorry to hear this has caused some recording trouble! If the Gateway's time is off, that may mean there's a communication issue somewhere, as its date/time is constantly updated by our network.
Have you tried pulling the power to the Gateway (in the case of the original Gateway, the main Gateway unit and not the Portals)? If not, give that a go and then plug it back in and check again.
Let us know if that does the trick!
I unplugged the main gateway (not the portal(s)) for 60 seconds. Waited a few minutes for all connections to be made. There is no change to the time differential. eg: computer and other clocks say 09:53, gateway and portals say 09:49.
Okay, thanks for giving that a shot skyguy, definitely sounds like we should take a look at this for you here.
I've sent a message to your community inbox and you can Click Here to access it and reply. We'll figure out what's up.
So, what's the word? As of 13:44, there is still a 4 minute difference.
We've sent you a message requesting for your Shaw account number this morning so that we can take a closer look. So far, you have not responded to our message, thus the delay to getting this issue investigated. When you have a chance, please check your Community Inbox and reply to our message.
I did send it earlier but here it is again…
As you have posted your account info publicly on our forum, I had to redact the information. Please click here for your Community Inbox to access your private messages. I did a refresh to your Gateway system based on the account number that you had posted; please check in a few minutes and let us know if the time has been corrected or not.
Sorry 'bout that. I thought I was posting privately.
Anyhow, as of 14:24, my gateway is reading 14:20
I'll initiate the reset to your main Gateway unit, should take a few minutes. When they are back online, please check on all Portals to see if time is updated.
As of 15:03 the portals are still out by 4 minutes
The next step that we'll want you to try is to disconnect/reconnect the power to each and every portal you have. Leave disconnected for 30-60 seconds, and plug back in. Let us know if this helps any further.
That's got it!
All good now.
Thanks for all you assistance.
Glad to hear the good news. Have a great evening!
Retrieving data ...