AnsweredAssumed Answered

In the Guide - Press on Record - it exits Guide and no recording

Question asked by bob171 on Mar 11, 2016
Latest reply on Mar 17, 2016 by shaw-tony

I go into the Guide.
I select a program in the future.
I press the "red" record button.
It incorrectly immediately exits the guide.
It does not save the recording information.


This just started to happen recently.

If I go into the Guide and press the "red" record button for a program that is now currently playing then it WILL record.

I have an Expander.  I disconnected the Expander and started just the HDPVR on it's own.  The HDPVR still had the same problem.

I called Support.  They said to monitor the problem.

I have a Arris DCX3510-M PVR and a Western Digital Expander.