DVS is a very annoying feature for the none deaf. I tried using the info button and changed the language. This worked for that viewing but reset back to DVS enabled after that show. I could not find out how to make this a permanent fix.
Thank you for reaching out to us. Very odd as that should be available only by toggling that language section. By default the DVS is not available. Could it be a TV setting that has been turned on? Are you able to do a power cycle of the equipment to see if that may assist in resetting that setting?
Tony | Community Mod.
Thanks for getting back to me. Please keep this problem open, I am not certain that it is resolved yet.
Just to clarify a bit more, this problem first appeared after we had recorded and were playing back Downton Abby on Knowledge Network. We were about 45 minutes into the playback and lost all sound for about 3 minutes and when then the sound came back with the DVS working and the descriptive comments active on the playback.
I went online and found this issue on the Shaw Tech Forum. They explained that this is a Gateway problem and then explained what DVS is. They then suggested checking TV setting for DVS and if that did not help use the "info" button and check the audio output language. If there are 2 English labels, change to the second English.
We have a 2 year old Sony HD TV with a large setup panel. I went through all of the audio and found a reference to DVS but no adjustment available, just the label.
I then checked the PVR and found the Downton Abbey had 2 English settings marked only English 1 and 2 (Not English middle DVS). I changed the language and it corrected the problem BUT only for that playback.
Later the same problem popped up on Murdock Mysteries on CBC. Again I went to info and reset the language to English. This time I switched it from English (Middle) 2. Again it corrected the problem for that viewing.
After reading your recommendation I checked the Sony TV again & found no way to disable DVS. I then reset the Gateway & portal for that TV. I then checked the CBC & Knowledge networks for a current program and did find two English languages present and English 1 was selected, not English (Middle) 2. The programs did not have descriptive video active.
I am not certain the the power reset has done the job and will keep you informed.
You are most welcome and thank you for the additional information. We checked into this with our Gateway test station here and the original default should be on English 1. English 2 (Middle) looks to be the DVS toggle. Definitely keep us posted on any changes.
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