AnsweredAssumed Answered

Ping problems while playing

Question asked by sqhsb on Mar 22, 2016
Latest reply on Mar 22, 2016 by shaw-jason


So I play an online game called "Tera," and I've been having ping problems for a while now. My ping is always between 200-350, and it goes down occasionally to 120-190 for few seconds then go back up to 200+.

I'm playing over a wireless connection with a download speed of 23.10 Mbps and ping = 17 ms according to "Shaw Speedtest"

-I also ran few tests
1. Pingtest.net

result:
142204439.png

 

2. tracert to the game server
Command prompt

trac.png

WinMTR

tracert.png

I've also ran the game diagnostic tool and the results indicate that I have "network issues that may hinder performance."

>"PORTS: FAIL

We were unable to connect to our servers in a timely manner from this computer.  Please check your internet connection is active and functioning."<

-The game servers are located in Chicago.

-I also tried playing with a cable plugged in instead of wireless, ping goes from 105 to 130 and then go up again to 200+ after a while, so that doesn't seem to fix the problem either.

So, what is causing this problem exactly?

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