AnsweredAssumed Answered

Why am I getting half of the advertised speed?

Question asked by bighotdog8 on Mar 11, 2016
Latest reply on May 1, 2016 by shaw-jason

Hi everyone,

I live in a townhouse, and currently have the internet 25 package which is advertising speeds of up to 25mb/s download and up to 2.5mb/s upload. However, my hardwired PS4, and laptop are both showing an average of 10mb/s download and 500kb/s upload at (I run the test 3-4 times, and different times throughout the day).


Also, I get the same speed wirelessly when I test it on my cellphone.


I've unplugged my Netgear router, the Arris FTTmax, and the Commscope, but the speed remains the same.


I have also attempted to plug my laptop to the 1GTX ethernet port on the Arris FTTmax to try to run a speedtest but it was not allowing me to connect to the internet as it wasn't allowing me to connect to the device.


So my two questions are:


1) Why is my internet speed less than half of which is advertised?


2) How do I connect my laptop to the Arris to run a speed test?