It will do this ALL DAY when I am working on the computer! Cisco modem doesn't lose connection. It is lost somewhere between the two - HELP!!! I have changed the client lease time - no difference.
More strange..... is the fact that my desktop is not wireless - I am connected via Ethernet cable.
Hi lilwhelam ,
Sorry to hear about your connectivity issues. I agree that it would be frustrating. One troubleshooting step we would want to take with the modem/router you have, is to do a factory reset to any of its settings. This can be completed using the following steps: https://community.shaw.ca/docs/DOC-1078#solution3
Let us know if this helps. If not we'll provide a direct message to collect some account information and run further tests from here. Thanks!
Thanks for your reply and comments. This issue is a high stressor for me, as every time I lost the internet connection, it causes my dictation job to be dumped back into the hospital’s dictation pool and causes technical issues at their end and then, that interrupts the rest of the medical transcriptionists. Trust me, I have EVERYBODY on my back right now and my boss is beyond angry with me. I may lose my job if I cannot get this fixed.
So, with that in mind, for the past 3 days, I have manually reset by unplugging everything, waiting and plugging back in, reset by the pinhole on the back of the modem and been reset by Shaw. I have checked all of my cords/wires and changed their ‘positions’ to new ones. I have updated all of my drivers. I have spent hours on the phone with Shaw who are sending someone out on Friday (tomorrow).
The problem is that I do not believe it is a physical issue. That is why I started looking into the Client Lease Time, etc. I even assigned a static IP address and that did not change anything.
Other instances that may/may not be involved – None of this occurred before moving to Parksville 1 year ago. We started out with problems and then they calmed down – back and forth – but this past week has been the worst. We hear conversations, (assuming by cell phones) on our wireless speakers connected to the TV when the TV is OFF. Pizza, groceries, Chinese food – NONE of their debit machines will work near this house. Cell phones struggle as well.
Shaw initially had been selecting different lines (stations) in Wi-Fi and only 3 of the 11 were acceptable.
But again, this is my main desktop and it is connected via Ethernet.
It does not just affect my Work profile/hospital work alone. It affects my Outlook and Internet. It only stays gone for 2 minutes or so, just enough time to turn everything upside down and it reconnects again. My Cisco box light is flickering during these times, but really not affected.
I have saved PrintScreens of the past few days of Internet quitting every hour, on the hour – as proof to show anyone.
I read some crazy article that this is a spammer/scammer sharing my connection, but now sure how that would work. The only change to the computer recently was getting rid of PCKeeper and changing to BitDefender. I have been fighting with Microsoft Edge lately – for some reason, it just lost all of my favorites and I have been trying to fix that.
I hope that is enough information to narrow it down some. I am at a complete loss – any help would be appreciated.
Sorry to hear it lilwhelam. Hopefully the technician will be able to figure it out when they arrive. If you are suspecting a possible software issue, try booting the computer into Safemode with networking and run it for a bit, see if you still get the disconnections. However if all your devices are experiencing the same disconnections at the same time, it likely isn't software related.
Do you have any cloud syncing or automated backups happening every hour? This sounds possibly like the symptoms of upstream Buffer Bloat.
Look for any Application or Device on your network that may be doing an upload every hour. If it fills your upload speed to the max, then you'll start getting a lot of delay, which may look like your service is being interrupted.
It's a side effect of how modems are built, which large upstream buffers, as well as the behavior of TCP which will keep the buffer full.
Common apps that can cause these symptoms: iCloud, Dropbox, Box, Crash Plan, Carbonite, Android syncing photos, Google Hangouts (or the Chrome plugin for same), and Microsoft's cloud platform as well (One Drive). It could be a phone, or a PC, laptop, etc.
Hello Corbin. Thanks for partaking in my problems here. Alas, I am not trusting of any cloud-based stuff yet and I have never heard of some of the ones you mentioned. My husband's laptop is in the other room (Wi-Fi), but it remains shut down while he is at work - so that's not it. I do not have a cell phone - that's out. I am using Microsoft Edge and am ready to turf it - nothing but problems, but now that you said that, I guess I won't go back to Chrome.
I agree, it is something like a backup or other. The only problematic updaters are Windows 10 itself and Adobe products. I recently got Bitdefender, but it was quoted to use the least amount.
It is doing it at 30 minutes past the hour, every hour today and is out for exactly 2 minutes.
What do you think of client lease times and static IPs?
On windows 7 or similar, go to start menu and under "search programs and files" type "cmd" and hit enter, that will open your command prompt
Then issue "ipconfig /all"
Find your ethernet interface, and it will tell you how long the DHCP Client Lease Time is. If the "Lease Expires" date is more than 1 hour away, it's not DHCP that is likely causing your issue.
Thank you Corbin! I can put that suspect to rest. It expires tomorrow. In all of my internet searching on this, no one explained it so simply. I thank you for that. I can see in there where I (apparently succeeded) in putting in a static IP, but now it just looks like I am using 2. Made no difference anyways. I am not up to that kind of knowledge with the computer and may cause more damage on my own. So, in your opinion, can I stop looking to blame the Cisco box or the way it is setup? Does this sound more like a problem with my own computer and nothing to do with Shaw?
I just wanted to post to say that my problem has been resolved. Shaw came out, replaced the Cisco modem and went through every scenario he could with me. He was here for 1-1/2 hours and it just kept cutting out. We narrowed it down to the new BitDefender I put on last week. There are dozens of complaints of BitDefender Total Security taking up too many resources on computers and the owner of the computer does not have a lot of power over it - you are blocked. So, I removed it - put on Shaw's McAfee (that was suggested) and my computer is behaving like new. Smooth and fast. Shaw put in a lot of man hours trying to help me and I appreciate it!!
Glad to hear the good news! Happy to have you back online.
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