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Fiber Node Saturated

Question asked by esecules on Apr 6, 2016
Latest reply on Apr 6, 2016 by esecules

Ive been experiencing unusably slow internet during peak times, especially last night where my pings were above a second consistently for 3 hours. I have a cron job that pings google's servers and logs the results in a database and heres what I was seeing last night. Internet Stats.jpg

I called the Shaw fiber support number and the rep told me that there was saturation on the fiber node in my apartment building and she had no way to tell whether or not it will be fixed. I want to see that someone recognizes that this is an issue that needs to be fixed and that steps are being taken to improve the situation in my building. Things are likely to get worse since the building isn't nearly fully occupied yet. I could expect these incidents to become a nightly occurrence. And at that point I might as well not have internet at all...

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