Invalid Mac Address Hitron Modem

Discussion created by jonnyfaratro on Apr 18, 2016
Latest reply on Apr 19, 2016 by shaw-tamara

I have the Hitron Modem. I'm trying to add a computer to the Parental Control Managed Devices to set time limits.

I look for the computer on the Connected Devices and the MAC address is 12:CD:14:03:0A:D1

If I try to Add Managed Devices manually and enter this I receive an Invalid MAC Address message.

If I add the device using the Manage button next to the Connected Devices list, all seems to work until I hit the Save button, which make the setting disappear.

I tried this with any other device connected to my modem and it works perfectly fine, it only happens with this computer/MAC address.

Any ideas why the modem doesn't want to recognize this MAC Address?