Upload speeds are unaffected. I'm getting extremely long ping times to various sites, download speeds are non-existent. I've reset my modem 4 times now and it hasn't resolved anything.
Using a wired connection. Have reset the router as well.
And now problem seems to have disappeared.
Ah, that's strange! Can you keep an eye on it and let us know if it comes back? Thanks!
Issue has come back. Speeds are under 3 Mbps.
Thanks! And you're currently direct wired to the router?
Directly wired to the router.
Great, thanks! Any chance you can bypass the router completely to test to see if you're getting the same problems direct wired to the modem?
Same issue with the modem plugged directly into the computer.
Because you signed up for Community using a Shaw email account, we were able to pull up your account information. I see that the IP address has not changed when I checked it earlier; we are seeing the same xxx.xxx.72.73 IP address before and after your posts. We see that an additional public IP was also assigned; perhaps, you have computer that is wired directly to the router that is bypassing internal DHCP? Can you please try bypassing the router by following our Community guide here: Directly connecting your computer and modem .
I plugged the modem directly into the computer, tested with the speedtest, unplugged the computer and plugged it back into the router.
I can certainly leave the modem plugged directly into the computer if you need to test.
Speeds were testing below 20 Mbps plugged directly in. Now they seem to be back up to 35 Mbps, which will hopefully remain.
Speeds now back down under 6 Mbps.
Now speeds are up to 18 Mbps.
Thanks for the further information cigarsurgeon ,
There is an open ticket for your particular area at this time for speed challenges and inconsistencies at this time unfortunately. As our Engineering teams are collecting examples at this time to track down the root of issue, we've sent your account information up for analysis. These types of issues, especially if it's not a common problem that you experience regularly, would be automatically resolved over next few days. We do apologize for any inconveniences this may have caused you.
Okay, thanks Ken.
It would be helpful if Location of issues was posted either in forum dialogue or on main page of Shaw Support. I know you like to think you have a stable system but from what I have experienced in the past few months Telus is beginning to look good.
Thank you for taking the time to post here. We have service updates for all areas posted at Service Outages Updates Old or at www.shaw.ca/updates. Sorry to hear that you are having some service issues, can you tell me if it is via WIFI or direct connections? Let us know so we can help you get that fixed!
Tony | Community Mod.
I have read Service Updates but my area is not mentioned. I am hard-wired through a router but have improved connectivity by re-setting modem and re-booting router but am still suffering with about 30% less download (for a couple of days now) than plan suggests is the max. I usually have 85 to 90% of the suggested plan Download.
I am about to Direct Connect but now that I have talked t0 a tech it will Murphy itself back to suggested plan approximation.
As suspected after re-setting Modem again and resetting Net Adapter, the direct connect got me back to within 15% of approximate plan speeds. However, this does not in anyway confirm the issue is my equipment as per my experience of modem and router reset usually resolves the issue to current connection speed. Having re-connected router and re-set modem one more time (yet again?) I am still at the approximate plan rate of 15% below max for the plan.
We were able to take a look at your modem from our end and your account, as you have signed up with a Shaw email account when you registered for our Community forum. As you are currently subscribed to High Speed 20 (up to 20Mbps download/0.5Mbps upload), the speeds that you have reported are well within the range of your plan, thus no issues that we can see as you have indicated. If you have any further questions or inquiries, please feel free to reply back.
It's my understanding we have Internet 25. Where do you see 20?
We see that you are currently subscribed to High Speed 20. You can view your full invoices online, including the specifics of your current package with us, via My Account at http://myaccount.shaw.ca (free to register if you currently do not have a profile).
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