The other day I ran an internet speed test and it said I had around 60mbps download and 6mbps upload around half of what it should be as I have the internet 120 package.
Hey there tybreaks,
Thanks for reaching out! We apologize that you're not receiving your full speeds during a speed test. There's quite a number of different things that could be causing this, so what I recommend is checking out our How to troubleshoot slow Internet speeds troubleshooting document and let us know if that helps.
If not, please get back to us with some further information:
1. I am wired directly into the modem
2. It is consistent
3. I am the only person using the internet in my home
Thanks for the info. Will send you a direct message, please check your inbox, to get your account information and investigate this further on our end.
Keep us posted.
Retrieving data ...