AnsweredAssumed Answered

Hitron CGNM-2250 software update

Question asked by 8thtime on May 25, 2016
Latest reply on Oct 9, 2016 by shaw-harvey

My internet was out for a few hours this morning. Both the upstream/downstream lights on the modem were flashing.

But yet I could still go online and do whatever.

A few hours later it rebooted itself & had a new software version number ""

I believe the old one was

Ever since this upgrade the LAN light is no longer flashing on the modem when heavy activity is going on on my PC (Wired)

Meaning Downloading large files & streaming a film. The LAN light always stayed a Solid Green

The wireless lights still flash.


It was working before this upgrade but now it's not.

Ive tried resetting the modem. Both soft & hard Ive switched Ethernet cables,  Ive tried every port. All have the same outcome.


I did notice that when I would unplug the power cord & plug it back in it would all start up normally & the LAN light would come on blink a few times (like its doing what its supposed to) but the disappear for about 20-30 seconds & come back on.


That used to happen with the 5g wireless light even tho Ive never had the 5g wireless active.


any type of assistance would be neat