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New modem when upgrading from 30 to 60?

Question asked by atglabs on Jun 3, 2016
Latest reply on Jun 22, 2016 by shaw-ken


I have an Arris SBG6782 with latest firmware, and I would like to upgrade from my current 25/30 plan to the 60 plan. I tried to do it on line, but it appears that someone will have to come out to my house to do something.  AFAIK, this modem is able to run at the 60 mbps rate and all that should be required is for someone to send the proper upgrade to the modem over the internet.  Am I missing something?

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