After shaw update my firmware, I can no longer connect to the wireless 5G. I got error message either can not connect or worng password. 2.4G wireless is working fine. anyone has same issue?
That is certainly strange, haven't heard that happen. Can you reset the Hitron? On the back there is a reset pinhole, press and hold it for 15 seconds. That should get things back, but if not please let us know!
I tried to reset the router by press and hold pinhole in 15 seconds. the reouter returned to the factory default setting. same problem... 2.4 G no problem. the 5G is not working.... I kept getting incorrect password message on the ipad/iphone, can not connect on my laptop and AppleTV and I am 100% sure my password entered correctly. I've also try different setting i.e. encryption method, etc. no luck.
and I am 100% sure this occurs after fireware upgrade....
Thank you for your response daidaitai .
In just a minute we'll send you a direct message to your Community Inbox. We'll collect some account information here so we can run some remote tests on the internet modem. Thank you.
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