Our xbox one will not connect to the internet at all since we received our new Hitron modem yesterday. Our network shows up but we can not access it on the xbox. Our laptops, phones and Ipads can connect with no problem. Please help us!
Hey ejepson, let's get that Xbox up and running now too! Maybe a few settings tweaks might be needed but we should get up operating.
You wrote that your network shows up. Does that means the Xbox found the modem?
Yes the network shows up but when we click on it the message says unable to connect... everything else connects no problem!
Can you please try a factory reset on the modem settings.
Let us know if this helps with connecting from your Xbox. Thanks.
I will try that but wondering why when everything else connects with no problem. We received it yesterday, plugged it in, changed our passwords, everybody got on the internet except the xbox one! We had an older shaw modem and our own dlink router and the xbox worked with that set up with no problems. Everything is in the same location except we have the new Hitron and aren't using our dlink router. I am just confused why the Xbox doesn't work but every other electronic item we have does work!
It's hard to say for sure ejepson, but a factory reset would be a good first step. All of these units should come with the same settings out-of-the-box, but performing a factory reset will ensure that the unit is set to default settings. Let us know how that goes.
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