I am able to get channel on 8 DCX 3510- m
Received your reply and followed your instructions and it is fixed. Thank you. I will now cancel the service call.
Hey jenke !
Strange one to hear about, since they are both using the HD Guide menu. Do you notice any issues/error code when trying to go to that channel? Notice any other channels that are having issues as well on DCX3200?
I did reply via email but just to say have set up a service call as tech chat was not able to fix this problem. No error messages and so far do not seem to have any problems with other channels.
Hmm, I see that you had signed up on Community with a Shaw email address, so I was able to locate your account to take a closer look at the equipment and the conversation that had taken place. The agent that you had spoke you advised to try some other channels that are on the same frequency as channel 8 and all were working; if it turned out to be a signal issue on this specific frequency, then other channels aside from channel 8 would also not be working too. It is strange that this sole channel isn't working. One final thing to try if you have not tested yet, would be to reset the box and reseat the cable to see if that restores the channel. To do so, simply unplug the power cable for that cable box for at least 1 minute; while waiting, undo both ends of the coaxial cable line, touch/blow on the copper tips, then reconnect the cable and power. Wait till it completes the reboot, then turn it back on to see if that has helped. If it does not, unfortunately the service technician is required to visit (at no charge to you) that is scheduled for June 22nd. Do apologize for any inconveniences this may have caused you Jen!
Retrieving data ...