blucid

Shaw Routing / High Ping - Surrey Guildford

Discussion created by blucid on Jun 23, 2016
Latest reply on Jun 24, 2016 by shaw-phil

Here we go,

I have been living in Surrey Guildford, for about 16 years now. Been a Shaw Customer since maybe 2000 or 2001 in this area. Have never actually had any real problems with internet speed, just connection problems every now and then. I do work in IT as a profession and computers are a real hobby. So when I generally have internet problems, I do all the testing on my end before I call or schedule a tech to come out.

 

I am currently on the 250+ Plus Package from Shaw, which entitles me to 250+mbps and I believe at the time was 15mbps upload. Once again I have no problems with speeds. Downstream is currently @ 255.64mbps and upstream is @ 16.32mbps. For the last several years I have always asked shaw for extra upload (yes I am willing to pay) but they have always turned me down.

 

But for the past year, ever since maybe March or April of 2015, the connection quality in Guildford has dropped severely. I have been doing testing and other things trying to upgrade my network, to clear out all possibilities and in the end I have come to a conclusion it is Shaw. Once again its not speed for me, I cant say for other people but 250+mbps is overkill. A normal family doesn't really need more then 50 in my opinion. But ever since beginning of 2015 I have been battling ping issues across various video games.

 

I game regularly, anywhere from 5-7 hours daily, I also have friends and family in different parts of the Lower Mainland and on different providers.(ie. Telus). On occasion I would ping 25-35ms more then friends. Right now the main game I play is Overwatch (Blizzard). During the beta and the launch of the game, matches were anywhere from 40-60 ms. This last week alone its been @ 100 ms. And for the last 2 days its been 150+ms, I ping better to the European servers, then I do to Redmond California that doesn't make any sense. I understand blizzard has been getting DDosed this week at the beginning and servers were down. But friends on Telus get 40-50ms and a friend in Coquitlam (Lougheed Area) is also getting 120ms and he is on shaw as well. This is just Overwatch, sister is complaning about high ping on World of Warcraft.

 

Before overwatch we used to play Rocket League, on avg 4-5 hours a day. I would ping 100ms on "West Coast Server" friends on telus were getting 30-40ms. Also in between that we would play Counterstrike: GO which also has matchmaking. I would ping 60-70ms and friends would be getting 20-35ms. Here is the kicker, I have a friend in Abbotsford who is on shaw as well,  he used to ping like the Telus friends but recently, I would say in the last 3-5 months, he has all of a sudden been getting the same ping as me.

 

Here is a trace route, to the Overwatch California Server: 37.244.0.3

After it leaves the shaw servers its already @ 100ms for some reason.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|    router.asus.com -                   0 |   10 |   10 |    0 |    2 |   11 |    8 |

|    10.66.192.1 -                          0 |   10 |   10 |    6 |    8 |   15 |    8 |

|    rd3bb-tge0-3-0-18-1.vc.shawcable.net -    0 |   10 |   10 |    8 |   10 |   14 |   10 |

|    rc1st-tge0-0-0-32.vc.shawcable.net -    0 |   10 |   10 |    9 |   10 |   12 |   11 |

|    rc3no-be11-1.cg.shawcable.net -    0 |   10 |   10 |   22 |   24 |   31 |   24 |

|    rc2wh-tge0-6-0-1.vc.shawcable.net -    0 |   10 |   10 |   40 |   42 |   54 |   40 |

|    rc1as-be5.vx.shawcable.net - 0 |   10 |   10 |   89 |  102 |  212 |   90 |

|    rc2as-be6.vx.shawcable.net -  0 |   10 |   10 |   91 |   92 |   96 |   93 |

|    eqix-dc2.blizzard.com -            0 |   10 |   10 |   88 |   89 |   92 |   90 |

|    37.244.4.33 -                            0 |   10 |    9 |  154 |  172 |  292 |  161 |

|    24.105.31.13 -                          0 |   10 |    9 |  154 |  164 |  214 |  155 |

|    24.105.31.3 -                            0 |    9 |    9 |  154 |  155 |  163 |  163 |

|    37.244.0.3 -                              0 |    9 |    9 |  154 |  157 |  164 |  155 |

|______________________|______|______|______|______|______|______|

 

This is a traceroute to the European Overwatch Server: 185.60.112.157

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                         router.asus.com -    0 |   11 |   11 |    0 |    1 |    9 |    0 |

|                             10.66.192.1 -    0 |   11 |   11 |    6 |    8 |   15 |    8 |

|    rd3bb-tge0-3-0-18-1.vc.shawcable.net -    0 |   11 |   11 |    8 |    9 |   11 |   10 |

|      rc1st-tge0-5-0-28.vc.shawcable.net -    0 |   11 |   11 |   10 |   14 |   45 |   45 |

|           rc3no-be11-1.cg.shawcable.net -    0 |   11 |   11 |   21 |   22 |   23 |   22 |

|       rc2wh-tge0-6-0-1.vc.shawcable.net -    0 |   11 |   11 |   40 |   41 |   45 |   40 |

|              rc1as-be5.vx.shawcable.net -    0 |   11 |   11 |   89 |   91 |   93 |   92 |

|              rc2as-be6.vx.shawcable.net -    0 |   11 |   11 |   89 |   92 |  104 |   93 |

|                   eqix-dc2.blizzard.com -    0 |   11 |   11 |   89 |   90 |   92 |   92 |

|                             37.244.4.33 -    0 |   11 |   11 |  161 |  164 |  167 |  164 |

|                            24.105.31.15 -    0 |   11 |   11 |  163 |  165 |  173 |  164 |

|                            24.105.31.25 -    0 |   11 |   11 |  161 |  162 |  165 |  161 |

|                            24.105.31.30 -    0 |   11 |   11 |  163 |  166 |  172 |  164 |

|                           37.244.10.103 -    0 |   11 |   10 |  161 |  164 |  172 |  163 |

|                          185.60.112.157 -    0 |   11 |   10 |  162 |  176 |  246 |  169 |

|_______________________|______|______|______|______|______|______|

** Ping on avg is about 160ms, to the Euro Sever, so California is 150ms and EU is 160 thats not right.

 

I have done Extensive testing on my end, Shaw has helped me figure out a trace problem last time to the Internap Seattle Server on our Minecraft Server. Please take a look at this, I am kinda upset at the ping issue. But I am out of ideas, and honestly I will be moving out on my own in about 3-4 weeks and am strongly considering moving to the Telus, 100/20 Package even though I have always favored shaw in my area (and im only moving 1km away)

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