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Hitron modem ping spikes

Question asked by betterbe1 on Jul 24, 2016
Latest reply on Jul 24, 2016 by shaw-brayden

Alright with the new shaw promotion I changed to internet 150

 

they had to take away my dpc3825 (in bridge mode) and swapped to hitron one.

 

I also requested it to be bridged so the hitron itself only works as modem right now.

 

the technician just swapped the modem so I have the same setup as previous.

 

as shown on the picture the ping spikes to 1000ms and it happens regularly.

 

well I got technician coming on this friday and have to wait for a week with this garbage modem :/

 

I tried to connect directly from the modem to computer.. ( tried 11 computers!)

 

and tried to remove a coax splitters between incoming coax and the modem just in case but made no difference.

 

So I realized that the new modem itself is the problem.

 

 

ps. from playing overwatch i can clearly see that something is wrong before I get in to the shaw server.

this was not like this when using dpc3825 with internet100

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