AnsweredAssumed Answered

Hitron modem ping spikes

Question asked by betterbe1 on Jul 24, 2016
Latest reply on Jul 24, 2016 by shaw-brayden

Alright with the new shaw promotion I changed to internet 150


they had to take away my dpc3825 (in bridge mode) and swapped to hitron one.


I also requested it to be bridged so the hitron itself only works as modem right now.


the technician just swapped the modem so I have the same setup as previous.


as shown on the picture the ping spikes to 1000ms and it happens regularly.


well I got technician coming on this friday and have to wait for a week with this garbage modem :/


I tried to connect directly from the modem to computer.. ( tried 11 computers!)


and tried to remove a coax splitters between incoming coax and the modem just in case but made no difference.


So I realized that the new modem itself is the problem.



ps. from playing overwatch i can clearly see that something is wrong before I get in to the shaw server.

this was not like this when using dpc3825 with internet100