For the last couple of weeks I've been having connection issues to the games that I play and I'm beginning to suspect its packet loss since if I check on teamspeak 3 is says that the loss% is around 10-15% usually. Is there any solution to fix this?
you aren't the only one experiencing this myself live north of edmonton and i trace route it through my gaming proxy i get roughly 500-700 ping spikes and about 100+ packet loss in couple of hours of gameplay .. pretty much anything related to pvp online games isn't playable currently unless you want to die non stop
for future shaw employee's that wanna just straight up lie .. i'm a pink unicorn that shoots laser beams out of my eye balls in real life!no bs i swear im not lying
Sorry to hear about the issue. Couple of questions for you:
- Was this while on a wireless or a wired connection?
- Are you currently using our modem in wireless mode, or do you have your own third-party router?
- Troubleshooting wise, what has been tried so far?
- Aside from gaming, do you notice the same/similar issues while browsing?
This is on a wired connection to my pc and I'm using a modem provided by shaw. Troubleshooting wise I've only tried restarting the modem and usually when I'm having these packet loss moments streaming videos on any device in my home is slow
Can you please try the following and post back your results. We would like to see ping and traceroute results to google and your TeamSpeak server.
How to Run a Ping Test (Windows) & How to run a Trace Route (Windows) are guides that can help you with these steps. This information could help us get to the bottom of the problem with you. Thanks.
Pinging www.google.ca [18.104.22.168] with 32 bytes of data:
Reply from 22.214.171.124: bytes=32 time=38ms TTL=56
Reply from 126.96.36.199: bytes=32 time=33ms TTL=56
Request timed out.
Reply from 188.8.131.52: bytes=32 time=35ms TTL=56
Ping statistics for 184.108.40.206:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 38ms, Average = 35ms
Tracing route to google.com [220.127.116.11]
over a maximum of 30 hops:
1 5 ms 9 ms 5 ms 192.168.0.1
2 14 ms 19 ms 10 ms 18.104.22.168
3 17 ms 14 ms 13 ms 22.214.171.124
4 28 ms 53 ms 39 ms rc4ec-be25-1.il.shawcable.net [126.96.36.199]
5 75 ms 36 ms 33 ms rc2nr-tge0-0-0-16.wp.shawcable.net [188.8.131.52
6 109 ms 40 ms 39 ms 184.108.40.206
7 39 ms 38 ms 71 ms 220.127.116.11
8 36 ms 30 ms 27 ms ord30s21-in-f14.1e100.net [18.104.22.168]
Thanks vtran !
That tracert looks good! No spikes within our network but I do see it show 1 packet loss. Can you just run a continuous ping test to google and share the results? Command line should be: ping google.ca -t and to stop it, Ctrl+C. Do it for around 500 packets and let us know what the results are!
Just going to post the end since I don't think you need the rest
Ping statistics for 22.214.171.124:
Packets: Sent = 610, Received = 541, Lost = 69 (11% loss),
Minimum = 26ms, Maximum = 299ms, Average = 57ms
Thanks for that, we can take a look if you could check your inbox https://community.shaw.ca/inbox we sent you a message to collect some info. Just reply to that and we will go from there.
I've been having a packet loss issue as well. Over the past 2 weeks I've been having major spikes causing me to get booted from my game online. I ran a constant ping to google.com to check if these connection issues are causing my disconnects, and they were. But before I called in, I wanted to test the router itself:
Wed 08/03/2016 12:35:31.16 - Reply from 192.168.0.11: bytes=32 time<1ms TTL=128
Wed 08/03/2016 12:35:32.13 - Reply from 192.168.0.11: bytes=32 time<1ms TTL=128
Wed 08/03/2016 12:35:33.19 - Request timed out.
Wed 08/03/2016 12:35:37.17 - Request timed out.
Wed 08/03/2016 12:35:41.18 - Request timed out.
Wed 08/03/2016 12:35:45.16 - Request timed out.
Wed 08/03/2016 12:35:49.18 - Request timed out.
Wed 08/03/2016 12:35:53.18 - Request timed out.
Wed 08/03/2016 12:35:57.18 - Request timed out.
Wed 08/03/2016 12:36:01.16 - Request timed out.
Wed 08/03/2016 12:36:05.16 - Request timed out.
Wed 08/03/2016 12:36:09.18 - Reply from 192.168.0.11: bytes=32 time<1ms TTL=128
Wed 08/03/2016 12:36:10.14 - Reply from 192.168.0.11: bytes=32 time<1ms TTL=128
I wasnt even home at this time, but my LAN dropped for about 30 seconds. And looking at my game logs, I seem to have been disconnected shortly after that.
I've just done a factory reset, so I'll see if that clears up whatever was hopefully bugged with it.
If my router is messed up (possibly from all the thunderstorms in the area the past month), will Shaw be able to replace it?
Defiantly something happening when seeing drops like that when direct to the modem. We would be more then happy to replace your modem as required. Let us run some diagnostic tests from here with you. Please respond to the direct message we'll be sending you to your Community Inbox. We'll collect some account information and be able to run any further tests on the hardware required.
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