Hi, so I've been having trouble with the Arris modem that I use right now. I randomly get signal drops which are causing issues like not letting YouTube videos load even at 360p. In online games my ping sometimes jumps from around 80 to almost double that. I came to the Shaw website to try and find a solution but I just found out that Shaw is offering a new model of the advanced router. Would I be able to bring my Arris to the Shaw building in downtown to get it replaced with the Hitron and hopefully fix my issues?
Thanks for your help.