AnsweredAssumed Answered

Internet Usage History

Question asked by stosser on Aug 4, 2016
Latest reply on Aug 4, 2016 by stosser

Hey guys and gals,


I'm trying to figure out my 30 day period of Internet usage that is tracked on My account. My new account was activated July 2 and My Account indicates 261 GB from July 3 - to July 31. There is also a reference to August 2nd of 13 GB.


All good so far as I was well under the allowable 800 GB. However, on Monday, August 1, due to to work requirements, I transferred a significant amount of data that has not registered. I need to know what billing cycle the Aug 1 data applies to. Right now, it seems to have been missed or is going to calculated on the wrong cycle.


Can someone clarify this for me?