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Hitron Modem compatibility

Question asked by blind56 on Aug 7, 2016
Latest reply on Aug 16, 2016 by blind56

I've had the Hitron modem for a tiny bit over two weeks now as part of my upgrade to the Wideopen 150 service from Internet 100. I've had nothing but issues with it, decreased speeds and random internet drops that keep happening. For all issues, a power cycle fixes things. I've had a tech come out and he diagnosed IP disconnects on the modem end. Right now I'm on modem #3, and I didn't bridge it as a test this time. With the disconnects, I will get power, upload, download and internet lights, LAN light will go out. Usually happens during load scenarios. I'm wondering if anyone has seen these disconnects or does anyone know if the Asus RT-AC68U has compatibility issues with the Hitron unit?