AnsweredAssumed Answered

Constantly have to reboot modem and/or router

Question asked by narci on Aug 18, 2016
Latest reply on Aug 18, 2016 by shaw-don

I've been having trouble for the past few months but has gotten worse.


I have to reboot either or both router (R7000) and modem (cisco) multiple times a day because of slow internet speeds.


I'm on the old Hi-Speed 7.5Mbps package for reference but I get really strange speedtests.


With a laptop directly wired to the modem (Lenovo Y40), I get a sustained download of just under 10Mbps.


With my iPad through wifi, I get a sustained download of just under 15Mbps (sometimes higher).


I'm not sure what the issue is as CS stated that my lines were 'good'.


I really want to upgrade my internet but I'm just afraid the problem will still occur regardless if I upgrade or not.