Good morning montecrazy454
I don't think it's related to the resolution because it wouldn't cause the receiver to automatically reboot every time you tune to an HD channel. Looks to me like it's a signal or receiver issue.
I'd recommend unplugging the receiver's power cord and the satellite cable, at the same time, for 10 seconds. Then plug back the satellite feed first, then the receiver and let it come back to life by itself. You might not get the guide info right away, but try a couple channels (SD and HD) and see if this is fixed.
Did you notice if there was a red light in front of the receiver when you tune to an HD channel? If you can get your receiver to stay on long enough on an HD channel, follow these instructions to check the signal:
Write these readings down and then contact us. I strongly recommend you call in (1-888-554-7827) or use the live chat (Customer chat) so our agents can do some real-time troubleshooting with you to determine the source of the problem.
Hi montecrazy454 ,
Do you know which of our HD cable boxes you have? And what make and model is your TV? It is possible that the cable box has the HD output set to a resolution that is not accepted by your TV.
Here's a guide on how to do this with our most of our devices... How to change the resolution settings on your Digital Box
Let us know if this has helped.
I have a Motorola box and a Sony Bravia tv when I change the resolution either 1080p or I, I can see the box saying it supports that's resolution
We have two separate menu systems on different generations of Motorola boxes. Our newer devices feature the "HD Guide". Here's the settings for video options on the HD Guide boxes: HD Guide - Settings [Video Setup]. Is this the same menus you see?
If you set to 1080p/1080i, the screen will usually refresh after a few seconds of selecting this setting so that it can test 1080p output. If it is unable to complete the test (the menu doesn't re-appear on the screen), after a 30-60 seconds it will return to the prior setting. Have you also tried the 720p settings, do you still get the same result?
Yea iv tried 720p with the same result as well
We're going to send a direct message to your Community Inbox in just a few moments. We'll collect account information and we can look at having a tech out to investigate these odd issues you're experiencing.
Menu, Settings, preferences, video & audio settings is how I get to the menu I'm using
As per our conversation in private message, we've determined that you're a Shaw Direct Satellite customer. Shaw Community forums are focused on Shaw Cable products. However we're now tagging the Shaw Direct agents who frequent our forums to offer assistance. For quickest response, we would recommend to directly reach out to Shaw Direct support using any of their Support Contact Options. Thank you.
shaw-marie-eve & shaw-vikki
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