Been happening for a while. Really noticed it during the football game today. It was like listening to a rap video at times.
Its happening on both portals. I reset the gateway and each portal but nothing changed.
Do I need a service call?
Ahh, that's definitely annoying! You might not need a service call, though, as it sounds like it could be a loose cable. It's pretty common and fairly easy to fix. Since it's affecting both portals, it's likely the coax cable going to the Gateway. Try unplugging the power on the main Gateway box, and then disconnect the cable. If possible, please disconnect the cable from the outlet as well and then reconnect everything ensuring the connections are tight. You can then plug the power back in. If you continue to notice issues with the picture quality or sound after doing that, please let us know. Thanks!
It helped a bit. I'm going to try it out for a bit and see how it goes. It still does it a bit.
Still "stuttering". A bit better after the reset but I shouldn't have to put up with this,
Can you let us know which channels specifically were stuttering?
Saturday Night Live on Global Vancouver is stuttering. Breaking up & freezing (12:59 pm). It was okay earlier so may be a signal issue.
1:03-1:05 am its getting much worse. Getting ready to bail on the channel.
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