my tv turns on but the none of the channels work and the menu screen comes saying "No Shaw Gateway Found" how am i suppose to fix this ??
THis means the gateway may not be fully up.
what lights are on the gateway at the moment? if you can, unplug the power and plug back in. Report what lights are solid on the panel. There should be 5 lights solid on it.
all 5 lights are on, 6 including the power light on the very left. the light on the very right is flashing, does that mean something?
did you unplug the power and plug back in? Try that and once all the lights come back on go to the portal and see if it is connected to the gateway now. If it isn't, reboot the portal as well. If it still isn't connecting back, were there any changes made from the initial install when it was working?
no changes were made, and still not working.
i think it best for a tech to come out and look into it. A mod can obtain your details and try and set up an appointment.
could be one of many things, and hard to pin point without proper diagnosis.
if you have more than one portal, and one of them is working while this one isn't, that rules out a gateway and moca network problem. would mean a portal, connector, splitter or cable issue. If however you only have one portal, add gateway and moca network onto that list of potential issues.
if the above can be narrowed down that would be helpful let us know if you have more than one portal etc. at the same time a mod should be in contact with you shortly.
I'll send you a direct message to get your account info and look at this further for you. Check your Inbox ^ at the top.
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