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Packet Loss when playing Overwatch

Question asked by jylee1 on Oct 3, 2016
Latest reply on Dec 17, 2016 by your_typical_mental

So I switch to the WideOpen 150 service and I have been getting frequent packet loss at random times when I am in game.

I have already contacted Blizzard and they have analyzed the tests and told me that the problem was not on their on but on of the hops on Shaws end. 

 

It seems to happen randomly. I would be playing in game then I will lose a lot of packets for a few seconds and then all of a sudden it would be back again. I did not experience this when I was with Telus, so it is quite odd.

 

I will attach the mtr, tracert, and pathping files that I had sent them.

 

mtr3 is when I get very bad packet loss, and mtr7 is when I would get constant lag spikes every minute or so.

 

Also I would be playing Overwatch, and then suddenly my game would spike to and RTT of 120ms and stay there.

I thought it was my computer and reformatted but the problem persists.

 

Again I did not have these problems when I was with Telus.

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