Good results on shaw speed test, slow connection

Discussion created by lukas.escher on Oct 9, 2016
Latest reply on Oct 28, 2016 by vanadiel

I have run the Shaw speed test and gotten good results (120-130 Mb/s download with the Shaw 150 plan) but am still experiencing shuttering when loading videos.  Also, when I run Google's speed test the results are terrible (0.8-3Mb/s).

I have reset my computer, router, etc.  My phone does not experience these issues when connected to the same Wi-Fi network.  Connecting my PC though Ethernet does not make the results any better.  This is in Calgary.