Connected hdpvr630 to an older dish and I can not get the golf channel and several other channels.
It would be best if we take a look at that older dish and the boxes hooked up to it. I'll send you a private message for your account information if you could please check your inbox.
My name is Vikki, i work with the Shaw Direct side of the team.
There are several reason why you could be missing channels when connecting to an older Dish. Every dish type has a special code that we add to your account which gives the satellite box access to read those channels for that specific technology.
We have 2 types of Dishes Round and Elliptical, but these dishes both have different types of LNB (end of the arm of the dish where the cables connect) each of which access a different type or amount of channels.
What i would suggest for more accurate and fast troubleshooting would be too call our technical support 18885547857. If that is not possible i need you to provide the following information for me:
I will need your account information as well, if you have a secondary account please provide your information for that as well.
Look forward to hearing from you.
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