It is costing them for services they don't use (telephone), which was a great deal last year, but this year is quite expensive. On top of that, the internet has become unreliable. It shuts down intermittently and the modem has to be shut off and re-booted. I live out of town and set it up for my university student kids, but it is coming to the point where we need to shop for a more reliable and inexpensive option. Last year was fine. This year has been an on-going nightmare. Spent 45 minutes on hold and had to hang up before speaking to anyone as I only get 1 hour for lunch. Please help.