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What causes the error message "IMAP server has closed the connection?"

Question asked by johnh123 on Nov 21, 2016
Latest reply on Dec 1, 2017 by sophie84

In Outlook, I have my email set up as an IMAP account type.  In the last month or so, I have been getting an error message "IMAP server has closed the connection".  I click on details and see the following:

      cds003.dcs.int.inet Zimbra IMAP4rev1 server closing connection; service busy

                Protocol:              IMAP

                Server: imap.shaw.ca

                Port:      993

                Error Code:         0x800CCCDD

 

What does this mean and how do I get rid of it?

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