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can someone please help? new internet customer here.

Question asked by eyrehighspeed on Nov 15, 2016
Latest reply on Nov 15, 2016 by dwilson92

ok so we currently have telus as a phone and  internet provider, and bell for satelite tv, but we are wanting to give the shaw 150 a try, we ordered the self install kit and have the hitron cgnm-2250 wireless modem, when its plugged in the only green lights that show is the power, the download and it flashes, the 2.4g and the 5g (both solidish) any coaxial outlet i connect the modem too so far just doesnt change, i have gone into the ip networking settings and changed the broadcasting channels and i have reset and factory restored it many times, am i missing something i only got 1 box for the self install modem but was there something else??