AnsweredAssumed Answered

Intermittent internet connection for past month

Question asked by jerkshoppe on Dec 6, 2016
Latest reply on Aug 12, 2017 by shaw-harvey

Since around the middle of November I've had intermittent internet disconnections. Usually about a dozen times a day my internet will drop, both wired and wireless, for about 30 seconds then resume. Modem lights stay the same, 3 technicians came out, modem was replaced, I've done everything to ensure it wasn't my own equipment causing the issue, including a full reformat of my desktop PC. I'm pretty much at my wits end here. I'll post a traceroute I've done both before and during a connection drop.

 

Tracing route to google.com [172.217.4.238]
over a maximum of 30 hops:

 

  1     8 ms     3 ms    <1 ms  hitronhub.home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    22 ms    29 ms    12 ms  rc1we-be101-1.ed.shawcable.net [64.59.186.29]
  4    15 ms    18 ms    12 ms  rc3ar-be1.ed.shawcable.net [66.163.70.50]
  5    64 ms    31 ms    29 ms  rc3sc-be51.wp.shawcable.net [66.163.70.33]
  6    46 ms    46 ms    44 ms  rc4ec-be25-1.il.shawcable.net [66.163.75.134]
  7    43 ms    43 ms    42 ms  INTEL_CE_LINUX [66.163.75.230]
  8    47 ms    50 ms    46 ms  INTEL_CE_LINUX [108.170.243.161]
  9    43 ms    43 ms    40 ms  INTEL_CE_LINUX [108.170.233.85]
 10    43 ms    42 ms    43 ms  ord30s31-in-f14.1e100.net [172.217.4.238]

 

Trace complete.  (Connection is fine at this point)

 

 

Tracing route to google.com [216.58.192.142]
over a maximum of 30 hops:

 

  1     1 ms    <1 ms    <1 ms  hitronhub.home [192.168.0.1]
  2     *        *        *     Request timed out.
  3     *       20 ms     *     rc1we-be101-1.ed.shawcable.net [64.59.186.29]
  4     *       26 ms     *     rc3ar-be1.ed.shawcable.net [66.163.70.50]
  5     *        *       52 ms  rc3sc-be51.wp.shawcable.net [66.163.70.33]
  6    52 ms     *       54 ms  rc4ec-be25-1.il.shawcable.net [66.163.75.134]
  7    44 ms    89 ms     *     INTEL_CE_LINUX [66.163.75.230]
  8    66 ms    69 ms     *     INTEL_CE_LINUX [108.170.243.225]
  9    54 ms     *        *     INTEL_CE_LINUX [216.239.42.153]
 10     *       45 ms    43 ms  ord36s01-in-f142.1e100.net [216.58.192.142]

 

Trace complete. (During Outtage)

Outcomes