My Tivo dvr system is no longer connecting to anything but the "basic" pkg channels. Is anyone else having this issue? Is there a solution?
I spent 45 minutes with shaw yesterday. I have the same problem, and here is what I found out. You cannot get the same functionality anymore. The solution, if you want all to work, is to buy a shaw PVR for 350 bucks.
The tivo has no problem working with the digital signal. The problem is in the digital box from shaw. It can only send out one signal at a time. So goodbye to your dual tuner. Also, you can't watch another channel at the same time you are recording the 1 show you can record.
I hooked up the wall connection to the shaw digitial box, and the shaw digitial box to the cable. I can see the list of channels only goes up to about 29 (basic cable). However, when you actually have your tv on and you select all except 2 channels, you will get the message "searching for basic" cable. In addition your shaw remote no longer works.
What shaw told me is you can put in a splitter have the out cable go to tv and the tivo and use a different type of cable go from the tivo to the tv. You must then select the tvinput (like a vcr) on your tv) Then you need to set your cable box up to do VCR setting, and then if you don't change chanels on can record 1 show.
However, they were very helpful and suggested I could get everything I want if I just fork out 350 for their wonderful dvr or purchase a shaw gateway and receiver or whatever they call the thing that you need on every tv in your house when you have a gateway. Over 500 bucks for both.
I complained to the CRTC.
Did your region go through the DNU?
If so only basic will come through the cable lines and you would need a DCT to get any of the additional channels.
esham, you are a godsend! Yes, my region just went through a new update (DNU?). I have had a new digital box from Shaw - Motorola box, for the past 2 years so I suspect I shouldn't need another. My other t.v has had a box for a few years as well and all is good. I am receiving my basic channels as well as all extra channels I purchase. My downstairs t.v is the issue and it is the one with the Tivo attached to the digital box and t.v. I took off the Tivo from the t.v this am and it worked perfectly - all channels. I hoked the Tivo up again and now al channels that are not "basic" appear on the screen as a big blue Shaw add telling me a digital box is required. I am pulling my hair out trying to get my Tivo to work with this new change. What do you think I need to do?
Hey there the_grants
I'm curious about how the Tivo and digital box are hooked up to the TV. Can you describe that please? With the DNU complete, the cable feed has to go through a digital box in order for anything beyond the basic analog channels to work. Depending on how the Tivo works that may or may not be possible. I think cable from wall - digital box - Tivo - TV should work.
O.K Colin. This is what Shaw told me to and it is NOT TRUE. I contacted Shaw 4 times and was given a bit of a run around. I contacted TIVO by messaging. I gave them m Motorola serial number and they gave me the directions to connect my Tivo DVR and it works beautifully! I have the series 2 . I had to not be able to use the dual, only a single recording option, but still able to get all channels. Shaw told me the same thing.I would have to purchase their DVR's - this was B.S.Here is what the Tivo tech advised me to do. I took some time, but works beautifully.
Shad: Okay, then the only thing you need to do at this point is repeat guided setup. You will need to repeat guided setup on the box and disable dual tuning. This process will take 30 - 45 minutes to complete. There are some questions you will need to make sure you are answering properly in order for this to work with the cable box. It will ask if you have a cable box, you will need to say yes. It will ask if your box is digital, you need to say yes. It will ask if you have a splitter, you will need to tell it no. It will ask if you want to disable dual tuning, you will need to tell it "yes, disable dual tuning."
TiVo Central > Messages & Settings > Restart or Reset System > Repeat Guided Setup
Shad: This will resolve your issue
The TiVo doesn't decode digital channels, it never has.
Yes, Shaw converted a good number of channels to digital lately, but that has been planned for the past few years (I think this was first announced in 2010).
And yes, when you have your digital box connected between the wall and your TV, your TV will only 'see' the channel the digital box is outputting (3 or 4).
And yes, the TiVo has a big problem with the digital signal. TiVo can't decode the digital signal.
How long have you had your TiVo? Did you purchase it before or after Shaw announced the analog tier stations would be removed in the future?
If Shaw (and the whole telecom industry in Canada) were forced to offer CableCARDs like they are in the US, this would allow them to work too.
So if you are complaining to the CRTC, request that they follow the US, and force the TV providers to offer the cards too.
To any others annoyed that SHAW is using cablecards for all of their own equipment, but refuses to allow us to use cablecards in our equipment, please complain to the CRTC at: http://crtc.gc.ca/RapidsCCM/Register.asp?lang=E
Here is a copy of my complaint (sent on August 2, 2013):
Despite using CableCard technology for all of their digital cable offerings, SHAW Communications (900-630 3 Ave SW, Calgary AB, T2P 4L4) has refused to register CableCard equiped devices aside their own "set-top boxes". They will not even register one of their own CableCards taken from one of their own boxes and paired with a consumer device (such as the television their set-top box is designed to service). I have repeatedly requested CableCard service, every time they visit or phone to offer me digital service (almost monthly for over 4 years now) and have been consistently refused. This would be an illegal restriction of trade in other countries. Certainly no telephone company in Canada would be permitted to offer their services exclusively on devices sold by that company. Therefore I wish to request that the CRTC consider whether this restrictive practice by monopoly cable companies is permissible under Canada's Competition Act.
Such a change would be a trivial matter for the company to implement. The manuals for the equipment used by Shaw describes in detail how to register such parings, although, according to a company employee posting on their service website, it is "actually even less convoluted" (https://community.shaw.ca/message/39679#39679): "It can be done manually right on the dac, but if that were to happen by an engineer for a customer, someone would be in a lot of trouble."
I do recognize that many devices (especially most televisions), using a CableCard, would be unable to access Shaw's various additional "pay per view" services. In my particular case, with many family, friends, and acquaintances having access to the particular equipment I wish to pair with a CableCard, that would be notable an advantage!
What is required to have the CRTC investigate this practice and rule on whether the cable companies are indeed in violation of the Competition Act?
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