Surprise Cancellation Fees!! BEWARE!!

Discussion created by jhwc86 on Dec 14, 2016
Latest reply on Oct 5, 2018 by kcgill

I bought a new home, my builder and shaw provided a one year FREE service for internet/basic tv. Upon the completion of one year I did not continue with shaw. Too goo to be true right? 

I got a phone call stating I owe $480 dollars!!! For equipment (router and TV box) that is UN-RETURNABLE. The rep told me I could try to sell it on Kijiji instead. I tried to state I never agreed to this and they said it doesn't matter even if you didn't sign anything there was a verbal agreement that is binding a year ago...

She said if I don't pay they will go to collections in 30 days. 

What options do I have? I feel scammed! This is not right!!!