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Copyright notice - how does Shaw choose what email address to send it to?

Question asked by thejodz on Jan 19, 2017
Latest reply on Jan 19, 2017 by shaw-shaun

My wife recently received an email from Shaw regarding a copyright notice violation, but it was sent to her work email address. This address is not connected to our Shaw account in any way.


How does Shaw choose which email address to send something like this to? I assumed it would be the primary email address on the account.